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Revision: 1.0
Effective Date: 05-02-2026
Ya’lbaih (“we,” “our,” or “us”) is operated by Lbaih Site Services & Content Management LLC, headquartered in Abu Dhabi, United Arab Emirates.
This Cancellation Policy explains the conditions under which customers and sellers may cancel service orders placed through the Ya’lbaih platform and how such cancellations are handled.
This policy applies to all users, sellers, and services booked through the platform.
Cancellations are subject to the service type, timing, and stage of completion.
Where eligible, refunds are processed in accordance with the Refund Policy.
Lbaih acts as a marketplace facilitator and manages cancellations in line with platform rules.
Customers may cancel an order before service commencement, subject to the seller’s cancellation window.
Within seller’s allowed window: Full or partial refund, as applicable
Outside allowed window: Cancellation fees may apply or refunds may not be available
If the service has already commenced:
Cancellation may not be eligible for a refund.
Partial refunds may be considered based on work completed and platform review.
If a seller cancels an order after payment has been received:
The customer is entitled to a full refund, subject to verification.
The seller may be subject to penalties or account action under the Seller Penalty Policy.
Cancellation is allowed only before service confirmation.
Once confirmed, the service is considered delivered and is non-cancellable.
Customers may cancel up to 24 hours before the scheduled start time unless otherwise stated.
Late cancellations may result in reduced or no refund.
Cancellations before the first day may be eligible for a refund.
Cancellations during execution may result in partial refunds based on progress.
Emergency services are non-cancellable once accepted due to resource allocation.
If a customer fails to attend or provide access at the scheduled time:
The service may be marked as completed or cancelled without refund.
Sellers are not obligated to reschedule without additional fees.
Cancellation Policy - New
All disputed cancellations are reviewed by Lbaih based on:
Service status
Communication records
Evidence submitted by both parties
Lbaih’s decision is final for platform enforcement purposes.
Approved refunds will be:
Issued through the original payment method only
Processed within 10 to 45 days, depending on the issuing bank
Lbaih may update this Cancellation Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
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