Refund Policy
Revision: 1.0
Effective Date: 05-02-2026
Introduction to Refund Policy
Ya’lbaih (“we,” “our,” or “us”) is operated by Lbaih Site Services & Content Management LLC, headquartered in Abu Dhabi, United Arab Emirates.
This Refund Policy explains the circumstances under which customers may request refunds for services purchased through the Ya’lbaih platform and how such requests are handled.
This policy applies to all users, sellers, and services booked through the platform.
General Rules
Refunds are not automatic and are subject to eligibility, verification, and platform review.
Lbaih acts as a marketplace facilitator and manages refunds in accordance with platform rules and seller agreements.
Refund eligibility may vary depending on service type, timing, and delivery status.
Eligible Refund Scenarios
A refund may be approved under the following circumstances:
The seller fails to deliver the service.
The seller cancels the order.
The service is materially different from the agreed scope.
Refund is approved through the platform’s dispute resolution process.
Technical or payment processing errors occur.
Non-Refundable Scenarios
Refunds may not be available in the following cases:
The service has been completed and accepted by the customer.
The customer cancels late or violates the Cancellation Policy.
The customer is a no-show or provides incorrect or incomplete information.
The service was delivered as agreed.
Service Rework & Satisfaction Commitment
Rework as First Resolution
At Lbaih, we aim to ensure every customer receives the service as agreed.
If a service is delivered but does not meet the agreed scope or quality expectations, Lbaih may, at its discretion, offer a service rework as the first resolution option.
What a Rework May Include
A rework may include:
Corrective actions
Replacement or continuation of the service
Additional steps required to meet the agreed service requirements
Customer Rights
Accepting a rework is optional.
Accepting a rework does not remove the right to request a refund under this policy.
If a rework is accepted and successfully completed, the order is considered fulfilled.
Refund Processing
Approved refunds will be:
Issued through the original payment method only
Processed within 10 to 45 days, depending on the issuing bank
Dispute Review
All refund disputes are reviewed by Lbaih based on:
Service status
Communication records
Evidence submitted by the parties
Lbaih’s decision is final for platform enforcement purposes.
Policy Updates
Lbaih may update this Refund Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
